Consumer Durable Vertical

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Why our Customers prefer us in Consumer Durable Vertical?

  • Our service delivery team has an experience of over 21 years in managing consumer durable processes. Be it Customer Service, AMC management, Setting up processes to enhance First Time Resolutions, working closely with dealers and service partner network of our customers.
  • Using this domain expertise, we have built world class team and processes and set-up cost effective and technologically advanced customer delight centers. Be it in the competitiveness of service or quality or training or business metrics.
  • First in developing a Solved Over Phone module for one of our leading customer
  • We understand the culture of Consumer durable Industry
  • Silaris`s Agility and proven service delivery track record in Consumer durable domain

Our Solutions

Customer Service

  • Inbound Customer Care
  • Chat/WhatsApp Services
  • Dealer Helpline
  • Survey Calls

AMC/ Audits

  • Warranty Management
  • AMC Sales
  • Claim Handling

Backoffice Management

  • Email Response Management

We Are Proud Of

  • Service 50,000 calls in one day
  • 3000 email responses in a day
  • Service 8000 dealers PAN India / day