Insurance Vertical
Why Our Customers In Insurance vertical Trust Us?
- First in Industry to start Digital Bpo Platform for term Insurance for our customers
- Our Agility in executing technology innovation is a key differentiator
- Management team are SME`s of Insurance Industry with over 25 years of experience in managing sales, crossell & marketing for new customer Acquisition, Renewal, Retention, Customer Service, Policy Issuance at national level for renowned Insurers. Using this domain we have setup efficient processes, technologically advanced Customer Delight Centers, and a great team
- We are absolutely sales driven organization and our service delivery numbers speak in itself
- Ability to digital transformation of processes of our customers
- Our multilingual capability to serve 11 languages
New Business Acquisition
- Digital Assisted Customer Acquisition
- Affiliate - Lead Generation
- Tele Sales
- Banc Assurance
- Up-Selling / Cross-Selling
- Reference Request Calls
Policy Processing
- Customer Care Helpdesk
- Coordination For Documents
- Data Capture & Validation
- Email Management
- Refunds Management
- Managing Policy Surrenders
Policy Administration and Servicing
- Inbound Customer Care (Voice & Web Queries, Change of Customer Information Etc.)
- Complaints Management
- Follow-Up Calls
- Survey Calls (C-Sat) / Audit Calls
- Database Management
- Document Management Serviecs
Renewal & Retention Management
- Premium Reminder Calls - Pre dur & During Grace Period
- Renewal Calls
- Managing Cancellations
- Coordinating For Medicals
- Persistency Calling
Collections
- Premium Reminder Calls
- Premium Collection
- F.O.S. Support - Field Collection
Why Choose Us
We Are Proud Of:
- Implementation of BCP during pandemic within 12 hours
- Omnichannel CRM - Insurance Vertical
- Video Enabled Customer interaction
- Secure over 50,000 families and sell over 350 million Term and Traditional Insurance in a month
- Help over 15,000 customers with health insurance
- Manage over 500 crore of renewal book for our customers
