Privacy Policy
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12 January 2021
Objective
This privacy policy applies to Silaris and any entity owned or controlled by Silaris (“Related Entity”) in relation to Silaris and its ‘Related Entities’ (together “Silaris”) operations in India.
This policy relates to Silaris collection and handling of personal information that is covered by the Privacy Act. It is not intended to cover categories of personal information that are not covered by the Privacy Act.
The types of personal information we collect on behalf of our customers and Silaris includes:
- Names, job titles, contact and address details
- Information in identification documents (for example, passport, driver’s license etc.)
- Government-issued identification numbers
- Date of birth and gender
- Bank account & Credit Card details
- Educational qualifications, and salary
- Personal information about your spouse and dependents.
Silaris holds personal information in hard copy and electronic formats:
Silaris ensures that all personal information, as well as individual numbers (My number) or any personal information that includes this individual number (below: specific personal information) is handled correctly based on this personal information protection policy, and that all SILARIS employees follow this policy.
Compliance with Laws and Regulation:
The Company shall comply with the laws, policies prescribed by countries and other regulations regarding the proper handling of personal and Special Personal Information
Acquiring and Processing of Personal Information:
The Company, giving consideration to its description and scope of the business and scale, with the use of lawful and fair means, shall acquire personal Information on behalf of Silaris clients and Silaris upon explaining the purpose of acquisition and obtaining agreement in advance within the scope necessary to achieve the purposes.
All information collection processes is monitored and under goes quality checks (call Quality auditing ) and verification processes (verification call with the customer) before it’s been transferred back to Silaris customers for further processing.
The use of Personal Information :
The Company shall properly manage any acquired personal information, shall use and provide them only within the scope of what is agreed about, and shall not use them for other purposes, as well as disclosing and providing them to third parties. The Company shall take measures to prevent them to be used for other purposes. Personal information entrusted by clients shall be used within the necessary scope to achieve the purpose of the agreement with the client companies.
Provision of Personal Information to Third Parties:
The Company shall not provide personal information to third parties without prior consent of the Silaris clients, unless required by law.
The Proper Management of Personal Information :
It is important to understand that the Silaris servers are located locally in house premises within India, but we do advocate the use of some third party applications and service providers to assist the provision of our services.
The Company, in order to ensure the accuracy and safety of such personal information shall enforce safety measures, starting with security measures, to certainly prevent illegal access, loss, destruction, alteration and leakage of personal information. In addition, if urged by client companies and end users to further make improvements due to cases of security flaws, the Company shall promptly make correction and exert efforts to prevent such cases from happening again.
Retention and Purging of Personal Information:
All information provided by our clients / collected by Silaris on behalf of Silaris clients from their customers is retained and purged as per the contractual and compliance agreements.
Continuous Improvement
Through opportunities such as internal audit and management reviews, the Company shall continuously improve personal information protection management system, and always maintain it in good condition.
Inquiries
The Company shall respond at inquiries, including complaints and consultation, regarding personal information the after seeking required supporting’s consent documents to relevant legal and obligatory authorities. Please be reminded that we shall not respond at direct inquiries.
Retention and Purging of Personal Information:
For any concerns related to Data Protection / Privacy mail can be sent to isms@silaris.in
Document Review:
This policy document will be reviewed whenever there are significant changes or at least once in a year